Who is Fourier?
Fourier Approach is a privately owned company that focuses on industrial engineering , development, integration and support of information systems and infrastructure.
Competitive edge through Incident Management Software
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Fourier is proud to launch the latest version of Incident Management Application. Organisations today need to be on top of incidents reported by customers and internal staff. Especially today where service delivery needs a competitive edge in an economically challenged market. If internal issues are not managed through acceptable service levels, ability to deliver exceptional service to customers can be severely impacted, even worse if support to customers is not managed and communicated properly.
Fourier’s Incident Management software manages calls from logging calls within the software and logging incidents through emails. These incidents are linked to various configurable service levels.
Built in routing with audit trail is used to route calls to the appropriate support group. Calls are queued until a support group user takes it in hand, handles and closes the incident.
Escalation and communication using email and sms makes sure that the person logging the call, support members and management are informed regarding service level adherence. Powerful management information is available, from standard reports to exports into Microsoft Excel for more intensive slice and dicing.
This product is targeted to small companies that require this product to be hosted, as well as to large organisations that will manage the software themselves. The rental commercial model is targeted to make it feasible for use to very small concerns and to enterprise wide implementations.
Here are some of our products...
With industry maturing and developing new innovative solutions and approaches, efficiency and effectiveness across the entire supply chain is key to achieving a competitive edge. Best practises from other industries are adopted and applied to cash management that promise major cost savings and improvements.
Our Industrial Engineers ensure that processes are critically reviewed and re-engineered. The impact and value-added contribution of any proposed change to an activity or process is calculated, evaluated and predicted to ensure that to ensure that the best value is achieved and that companies make the right decisions the first time, every time.
Business Activity Monitoring (BAM), using principles of Business Intelligence coupled with real-time application intergation, is ideal to monitor and provide timeous feedback on process performance.