Who is Fourier?
Fourier Approach is a privately owned company that focuses on industrial engineering , development, integration and support of information systems and infrastructure.
What We Do > Support Monitoring
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The Challenge
In the past organizations used support services only when a system stopped working. Organizations also contracted vendors in the same fashion. Later on organizations started with service levels agreements to make sure that the vendors react even quicker to problems to systems. Fourier realized years back that 99% of problems can be fixed in a preventative way.
The Solution
The key components of preventative support are:
- To develop and document the critical components, hardware, software and databases of applications, and the dependencies between hardware, software, and operating systems.
- Dashboard monitoring of each application’s critical components, for example: CPU usage, space utilization, event logs of servers (database, operating system, applications, etc.).
- Create dashboard clusters that are easy to understand and interpret, using groupings, colors and messages.
- Early warning communication – apart from dashboards that can be displayed on walls and visible places, further warning features on sms and email.
- Recall Manuals – By preparing recall manuals for each event, the monitoring person can re-act clinically on critical warnings. These Recall manuals have the correct call-logging procedures so that service calls are logged timely and correctly before even the users are affected.
Fourier offers experienced consulting to implement a preventative support function in any organization. The first and most important part of a preventative support function is to understand the architecture, and dependencies between functional components of an application, and to document these components and dependencies. This then will be interpreted into the Fourier real-time Support Monitoring Software. Our consultants can also form part of the monitoring team as supervisors. The Fourier real-time Support Monitoring Software is an easy to use, very comprehensive dashboard system with a recall manual repository. This recall manual repository is most valuable since it will contain the IP of preventative support management, and Fourier consultants are experienced in setting up recall manuals.
Fourier Support Monitoring Framework is a fraction of the cost of similar solutions, and is offered at an operational rental cost per month.
Here are some of our products...
With industry maturing and developing new innovative solutions and approaches, efficiency and effectiveness across the entire supply chain is key to achieving a competitive edge. Best practises from other industries are adopted and applied to cash management that promise major cost savings and improvements.
Our Industrial Engineers ensure that processes are critically reviewed and re-engineered. The impact and value-added contribution of any proposed change to an activity or process is calculated, evaluated and predicted to ensure that to ensure that the best value is achieved and that companies make the right decisions the first time, every time.
Business Activity Monitoring (BAM), using principles of Business Intelligence coupled with real-time application intergation, is ideal to monitor and provide timeous feedback on process performance.